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For more images from Crisis Information Management training course held at IPSTC, Nairobi in February 2013 click here.

Dates: 24.11.2013 - 01.12.2013


This training takes place at the Park-Hotel Schloss Kaulsdorf in Berlin.

Course Fee

€ 950.00 for external applicants and € 450.00 for members of the ZIF Expert Roster

The course fee covers the cost of accommodation and food during the training. Since one of the goals of the trainings is to promote sharing of experience among participants from different fields and to provide an opportunity for networking, ZIF encourages all participants to stay at the training site. The fee will not be reduced if you choose not to stay at the official training location. Insurance and travel costs are not included in the fee and will not be reimbursed.

ZIF does not offer scholarships.


Brigitta von Messling


Course Description

Efficient and timely provision of Shared Situational Awareness (SSA) and Crisis Information Management (CIM) are essential to enable effective decision-making in Multi-dimensional Peace Operations and are a prerequisite for effects-based operations and the comprehensive approach, founding principles of the United Nations and African Union integrated mission planning processes.

Ultimately, successful integration and coordination requires a high degree of sensitivity to the interest and operating cultures of a broad set of actors, and efficient and appropriate Information Management (IM).

The role of CIM in Peace and Humanitarian Operations is the provision of SSA, allowing decision-makers to make accurate and appropriate decisions in crisis situations - whether humanitarian or conflict based - using information collected from a variety of military, police and civilian sources. CIM is performed by civilian, military and police peacekeeping personnel, which requires increased cooperation and coordination amongst these institutions. In addition, modern Information and Communication Technologies (ICTs) including social media (Twitter, Facebook) and crisis mapping and crowd sourcing have become essential tools to support CIM.

This course provides an overview of CIM. The course will look at the process of CIM itself, from data collection, through data processing and analysis to information dissemination and look at the cutting-edge platforms and tools now in use, within and outside the UN system. An interactive simulation exercise will accompany the entire course and will allow participants to practice and apply the theories discussed in the different modules.

Although this course is centered on the UN system, the role that CIM can play in the process of informed decision-making and the activities that an information manager undertakes can apply to a much wider context.

This course was developed in cooperation with ICT4Peace Foundation, Folke Bernadotte Academy (FBA), Crisis Management Center Finland (CMC), Crisis Management Initiative (CMI), the Cairo Regional Centre for Training on Conflict Resolution and Peacekeeping in Africa (CCCPA), the African Peace Support Trainers’ Association (APSTA) and ZIF.

The course language is English.

Learning Objectives

The CIM training aims to strengthen skills, competencies and capacities of present and future CIM staff (civilian, military or police ) working in multi-dimensional peace and humanitarian operations. Participants will be able to integrate new information technology into an information management system in the crisis environment.

The course will also demonstrate the opportunities and challenges of new ICTs and social media tools and provide reality-based simulation exercises.

Course Modules

  • Introduction to Crisis Information Management
  • Information Management Cycle
  • Building Information Networks
  • Conflict Mapping
  • Integrating New Information Technology & Social Media
  • Information Analysis
  • Source Evaluation
  • Information Protection
  • Information Dissemination

Course Audience

The course is open to civilian, military, and police experts currently working or planning to work in peace or humanitarian operations or other crisis management organisations in the area of information management.